Avaya : 6201.1 Questions & Answers
Updated: May 31, 2026
No. of Questions: 55 Questions & Answers with Testing Engine
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Basic
B) Call Center Introductory
C) Call Center Elite
D) Call Center Standard
2. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A) Service Objective
B) Vector Queuing Priorities
C) Dynamic Percent Allocation
D) Dynamic Threshold Adjustment
3. Which program is a custom application on the CMS?
A) High Availability Admin Sync
B) Avaya Supervisor
C) Alarm Origination Manager
D) Avaya Visual Vectors Client
4. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?
A) list usage variable
B) display variables
C) Monitor variables
D) List trace variables
5. How are feature packages, like External Call History or Forecasting, installed an a CMS system?
A) Using cms adm menu:, pkg_install option
B) Using CMS main menu, System Setup menu, Package management option
C) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
D) Using cms svc menu, pkg_install option
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |
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