Avaya : 6201.1 Questions & Answers
Last Updated: Aug 11, 2026
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Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Call Management System (CMS) Fundamentals | 20% | - System administration and data collection - CMS architecture and components - Installation and configuration |
| Topic 2: Avaya Aura Communication Manager | 25% | - Platform architecture and licensing - Integration with CMS - ACD and EAS configuration |
| Topic 3: Reporting and Performance Management | 20% | - Agent, split, and service level metrics - Data verification and validation - Real-time and historical reporting |
| Topic 4: Call Routing and Vectoring | 20% | - Call treatment and queuing logic - Vector programming and VDN configuration - Skill levels and routing strategies |
| Topic 5: Maintenance and Troubleshooting | 15% | - Backup, restore, and system health - Common implementation issues and fixes - Diagnostic tools and log analysis |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?
A) Increase the File System Partition size on the CMS.
B) Increase the Free Space Allocation on the CMS
C) Increase the Data Storage Allocation on the CMS.
D) Increase the number of VDNs on the Communication Manager
2. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?
A) /etc/hostname. Eri0 and /etc/netmasks
B) /dev/eri0 and /dev/hostname.eri0
C) /cms/install/net use and /cms/install/netboo.eri0
D) /net/eri0 and/net/netmasks
3. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?
A) SER MGT Port
B) NET 1Port
C) XVR-300XB port
D) NET MGT Port
4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
A) Adjunct
B) Integrated
C) External
D) Local
5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)
A) Hunt Group farm
B) VDN farm
C) Agent Login ID farm
D) Vector farm
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B |
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