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NEW QUESTION 98
Universal Containers uses Big Objects to store almost a billion customer transactions called Customer_Transaction__b.
These are the fields on Customer_Transaction__b:
Account__c
Program__c
Points_Earned__c
Location__c
Transaction_Date_c
The following fields have been identified as Index Fields for the Customer_Transaction__b object: Account__c, Program__c, and Transaction_Date__c.
Which SOQL query is valid on the Customer_Transaction__b Big Object?
- A. SELECT Account__c, Program__c, Transaction_Date__c
FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3'
AND Program__c LIKE 'Shop%'
AND Transaction_Date__c=2019-05-31T00:00Z - B. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c INCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- C. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c EXCLUDES ('Shoppers', 'Womens') AND Transaction_Date__c=2019-05-31T00:00Z
- D. SELECT Account__c, Program__c, Transaction_Date__c FROM Customer_Transaction__b WHERE Account__c = '001R000000302D3' AND Program__c ='Shoppers' AND Transaction_Date__c=2019-05-31T00:00Z
Answer: D
NEW QUESTION 99
Which of the following are valid states for Requested Item Catalog Task? (Choose all that apply.)
- A. New
- B. Work In Progress
- C. Pending
- D. Closed Skipped
- E. Open
Answer: B,C,D,E
NEW QUESTION 100
In Knowledge Management, where can user criteria NOT be used?
- A. Can Read related list on the knowledge base
- B. Can Contribute related list on the knowledge base
- C. Can Read field on the knowledge article
- D. Cannot Read held on the knowledge article
- E. Roles field on the knowledge article
Answer: E
Explanation:
Explanation/Reference:
NEW QUESTION 101
Which condition must be met to have a knowledge article display on the Knowledge Home Page in the Featured Content section?
- A. The article must have a 4 star rating and be among the top 10 articles most frequently attached to Tasks.
- B. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "homepage."
- C. A record must be created in the Featured Content [kb_knowledge_keyword] table referencing the Article and a keyword of "featured_content."
- D. The Feature field on the article must be set to true.
Answer: B
NEW QUESTION 102 
The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?
- A. Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- B. Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- C. Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.
- D. Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.
Answer: D
NEW QUESTION 103
On the Change Record form, the Process Flow Formatter is used to __________.
- A. Show the current State of Change
- B. Visually depict the Change Workflow
- C. Configure the Change Management lifecycle
- D. Show State history of a Change
Answer: B
Explanation:
NEW QUESTION 104
Which of the following are valid problem tasks types? (Choose all that apply.)
- A. Assessment
- B. Root Cause Analysis
- C. Implementation
- D. General
- E. Investigation
Answer: B,D
NEW QUESTION 105
Catalog item can appear only in one category.
- A. False
- B. True
Answer: A
Explanation:
A catalog item can be associated with more than one category.
NEW QUESTION 106
How to see which record producers and catalog items are using a certain variable set?
- A. Check the Variable Sets Mapping table.
- B. In the variable set, check the "Included In" related list.
- C. In the variable set, check the "Record Producers" related list.
- D. None of the listed answers.
Answer: B
NEW QUESTION 107
How can you customize the process for normal change requests so that no approval is needed from assignment group manager when the risk is low?
- A. In the "Normal Change Policy" policy, unselect the "Require Assignment Group Approval for Low Risk Changes" check box.
- B. In the "Normal Change Policy" policy, deactivate the "Low Risk Manager approval" decision.
- C. In the "Low Risk Normal Change Policy" policy, Unselect the "Require Assignment Group Approval" check box.
- D. Modify the script include "ChangeRequestStateModel_normal" so that no approval is needed when the risk is low.
Answer: B
NEW QUESTION 108
Which of the following statements is true when an incident has several child incidents?
- A. All updates to parent incident are reflected in child incidents.
- B. Updates to State, Comments, Work Notes, and Resolution Code are reflected in child incidents.
- C. All updates to child incidents are reflected in the parent incident.
- D. No updates are synchronized between parent and child incidents.
Answer: B
NEW QUESTION 109
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?
- A. Clone all custom price books from the standard price book.
- B. Create a sharing rule to share all price books to sales users.
- C. Manually share each price book to the sales users' profile.
- D. Set the organization-wide default for price book to Use.
Answer: D
NEW QUESTION 110
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
- A. IP Address
- B. Lookup Select Box
- C. Container Start
- D. UI Page
- E. HTML
- F. Label
Answer: C,D,E,F
NEW QUESTION 111
Which of the following are valid ways to change a problem's state to Closed? (Choose all that apply.)
- A. Empty the "Assigned to" the "Assignment group" fields.
- B. Click on the Complete button.
- C. Automatically 10 days after being resolved.
- D. Automatically 7 days after being resolved.
- E. Manually change the state to Closed.
Answer: B
Explanation:
Explanation
In the baseline instance, there's no automatic closure of problems. Users cannot change the state from the State field because it is disabled. User should click on the Complete button.
NEW QUESTION 112
What is the purpose of "Cascade Variables" checkbox in order guide?
- A. If checked, it prevents duplication of variable names in catalog items added to order guide.
- B. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
- C. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
- D. If checked, it auto-populates catalog item variables with names similar to order guide variables.
Answer: D
NEW QUESTION 113
The Change Management lifecycle steps, in order, include:
- A. Creation and Scoping -> Implementation -> Review -> Closure
- B. Creation and Scoping -> Approval -> Implementation -> Resolution -> Closure
- C. Creation and Scoping -> Approval -> Control -> Closure
- D. Creation and Scoping -> Approval -> Implementation -> Closure
Answer: D
Explanation:
NEW QUESTION 114
Users who approve changes require ServiceNow license unless they do the approval through email.
- A. False
- B. True
Answer: A
Explanation:
Explanation
License is needed for approval even if the approval is done via email.
NEW QUESTION 115
Which of the following fields is mandatory when the button "Request Approval" in normal change form is clicked?
- A. Assigned to
- B. Planned start date
- C. Assignment group
- D. Justification
Answer: C
NEW QUESTION 116
Which of the following tables is used to store knowledge articles?
- A. kb_knowledge
- B. kb_knowledge_article
- C. kb_article
- D. None of the listed answers
Answer: A
NEW QUESTION 117
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?
- A. Use the value of the choice option, such as 2 to refer to a State of In Progress
- B. If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant
- C. Use the getDisplayValue() method to retrieve the Label associated with the State field value
Answer: B
Explanation:
NEW QUESTION 118
Which of the following are valid values in the "Action Type" field of the Inbound Email Action? (Choose two.)
- A. Update Action
- B. Record Action
- C. Forward Email
- D. New Action
- E. Reply Email
Answer: B,E
Explanation:
There are 2 choices in Action Type field: Record Action and Reply Email.
NEW QUESTION 119
The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.
- A. Record Producer [sc_cat_item_producer]
- B. Change Request [change_request]
- C. Task [task]
- D. Template [sys_template]
Answer: A
NEW QUESTION 120
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CIS-ITSM exam questions from ActualTorrent dumps: https://pass4sure.actualtorrent.com/CIS-ITSM-exam-guide-torrent.html (431 Q&As)