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| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture and Components | - Media processing and call flow basics - Integration with Avaya Aura platform - System architecture and core components overview |
| Topic 2: Proactive Outreach Manager (POM) Implementation | - POM installation and configuration - Campaign setup and management - Outbound dialing strategies and rules |
| Topic 3: Integration and Deployment | - Integration with SIP, IVR, and external systems - Backup and recovery procedures - Deployment best practices |
| Topic 4: System Administration and Maintenance | - System monitoring and troubleshooting - User, role, and security management - Logging, reporting, and performance tuning |
1. A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?
A) 15 days
B) 7 days
C) 30 days
D) 3 days
2. In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)
A) Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
B) Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.
C) Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
D) Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
3. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?
A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Upgrade the Auxiliary EPM.
C) Restart httpd on the Auxiliary EPM.
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
4. After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A) One or more MPP system resources are overloaded
B) The specified VoIP gatekeeper or SIP gateway is incorrect
C) The Postgres service on the Experience Portal manager (EPM) is not running
D) The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
5. Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
A) Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
B) The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
C) An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
D) A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: A | Question # 4 Answer: B,D | Question # 5 Answer: C,D |
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