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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Licensing | 20% | - AEP solution architecture and components - Licensing requirements for AEP and POM - Deployment models and zones - POM components and features |
| Topic 2: Maintenance and Troubleshooting | 20% | - Monitoring tools and logs - Software updates and patching - Diagnosis and resolution of common issues - Backup and restore procedures |
| Topic 3: Configuration | 25% | - Media Processing Platform (MPP) configuration - POM campaign creation and rules - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration |
| Topic 4: Administration | 15% | - User account and access management - Call flow management - Reporting and scheduling |
| Topic 5: Installation | 20% | - System requirements for AEP and POM - Installation procedures for AEP and POM - Database installation and setup - High availability configuration |
1. You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya Aura Experience Portal server. You login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max - depth = 1 - h/
20K /mnt
12M /tmp 10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)
A) /opt/Avaya/InstallAgent/download
B) /opt.Tomcat/apache-tomcat-6.0.32/webapps
C) /home
D) /var/llb/pgsql/data
E) /var/spool/mail
2. You have setup up an application server and installed the runtimeconfig.war. When accessing the runtimeconfig web application http: //<hostname>: <port>/runtimeconfig), you receive the following error:
org.apache, jasper.JasperException: javax.servlet.ServletException: java lang.NoClassDefFoundError: com/avaya/runtimecommon/plat forms/Tool kit
How do you correct this Issue?
A) Re-install the runtimeconfig.war file.
B) Restart Avaya Aura Experience Portal.
C) Check that the Web License Manager (WebLM) is running. If not start WebLM.
D) Make sure the runtime support files are installed in the correct location.
3. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?
A) the SMS and Email Connections
B) the Email Connections and the Maximum Outbound Ports
C) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
D) the Maximum Outbound Ports
4. Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A) Network Address (VoIP)
B) Network Address (MRCP)
C) Host Address
D) Network Address (AppSvr)
5. You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A) The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
B) The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
C) The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
D) The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
Solutions:
| Question # 1 Answer: A,C,D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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