Nokia : SDM_2002001030 Questions & Answers

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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

Question 1

Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A. Yes. If the Cost Baseline is in line with the Business Case.
B. Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.
C. Only after the Cost Baseline is approved according to the required approval levels in the Region.
D. No. Maximum accepted negative gross margin is 10%.

Question 2

When are purchases usually recognized?

A. When the service is completed.
B. When subcontractor invoice is received.
C. When the customer pays the invoice.
D. When goods receipt is posted in SAP.

Question 3

One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?

A. Ensure the engineer receives the required training to ensure the error is not repeated.
B. Immediately inform the CT head so he can advise the customer that the issue has been resolved.
C. Reprimand the engineer and send a major outage report to the customer.
D. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

Question 4

Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A. Ensure effective Work Force Management and Subcontractor Mgt process and tools.
B. Ensure effective Work Force Management and Spare Part Management process and tools.
C. Ensure effective contractor management and Spare Part Management process and tools.
D. Ensure effective Work Force Management and contractor Mgt process and tools.

Question 5

NSN orders Preventive Maintenance from a subcontractor. The subcontractor is, not completely familiar with this new equipment, requires an NSN technician to complete the service. What is the correct way to proceed?

A. The technician will support the subcon only after a newly created change request is approved.
B. The technician is immediately provided to properly support our subcon and quickly complete the service (Improving the Preventive Mtce compliance SLA).
C. A new change request is created and approved, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
D. A new change request is created and approved by FOps Mgr, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed.

Solutions: