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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

Care Sales represents a proportion of total NSN sales. What approximately is that proportion?

A. 0,2.
B. 0,1.
C. 0,05.
D. 0,3.

Question 2

What is the most important reason to have customer reporting in place?

A. Through this report Customer Management can understand the value we deliver for the money they pay.
B. Because it is a standard Care BL requirement.
C. Because it is desired to have Customer Management get NSN vision about Care services performance.
D. Because NSN Global Services management is requesting Care to do it.

Question 3

What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A. Preventive services, launch support, On site troubleshooting, tailored technical support.
B. 3'rd party management and support, 3'rd party support from various vendors.
C. SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.
D. Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).

Question 4

When does the Care phase start?

A. When the network, sub-network or deliverables get Customer final acceptance.
B. When the project phase is completed.
C. When the Account Manager receives the final payment from the Customer.
D. When the Care Plan has been accepted by the Customer.

Question 5

What are the 3 Care SWS portfolio segments?

A. There are only two portfolio segments in Care SWS: Active Network Assurance (ANWA), Software Evolution & Expertise (SEE).
B. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE) and Multi Supplier Support (MSS).
C. Active Network Assurance (ANWA), Preventive Services, Launch Support services.
D. Active Network Assurance (ANWA), Software Evolution & Expertise (SEE), Life Extender (LE) Services.

Solutions: