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| Section | Weight | Objectives |
|---|---|---|
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Integration and Extensibility | 25% | - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| Project Delivery and Implementation | 15% | - Solution deployment and operations - Implementation lifecycle and planning - Performance and scalability |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Service Cloud |
| Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Customer Data and Governance | 15% | - Data analytics and insights - Customer data management and identity - Compliance and data privacy |
Question 1
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
A. Key User Tools
B. Events
C. Mashups
D. SAP Cloud Applications Studio
Question 2
In which process are trading partner collaboration and contract negotiations executed?
A. Design to Operate
B. Recruit to Retire
C. Source to Pay
D. Lead to Cash
Question 3
Which component type list is part of Dataflows (IdentitySync)?
A. Readers, Searches, Mappings, Writers, Removers
B. Readers, Lookups, Evaluators, Storers, Deleters
C. Readers, Queries, Formatters, Writers, Deleters
D. Readers, Lookups, Transformers, Writers, Deleters
Question 4
In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A. Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
B. Manual: The processing purpose is manually added to the customer profile by an administrator.
C. Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
D. Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
Question 5
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A. Identity management
B. Delegated administration
C. Organizational management
D. Access management
E. Policy-based access control
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A,C | Question 5 Answer: B,C,E |
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