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Apple OS X Support Essentials 10.8 Sample Questions:

1. Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?

A) Because the Mac does a full POST on startup only after a shutdown.
B) Because OS X archives errors from the session to the log only during a shutdown.
C) Because OS X performs disk checks on startup only after a shutdown.
D) Because OS X loads a clean user session on startup only after a shutdown.

2. Which dynamic service discovery protocol does OS X use to discover devices on a network?

A) Bonjour
B) SLP
C) AppleTalk
D) DynDNS

3. Which OS X Mountain Lion tool can help you create a strong password?

A) Security Audit, accessible from Directory Utility
B) Password Audit, accessible from Security preferences
C) Password Assistant, accessible from Users & Groups preferences
D) Password Checking, accessible from Parental Controls preferences

4. In OS X, Disk Utility can create file archives in which format?

A) sitx
B) zip
C) gzip
D) dmg

5. Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk. Which procedure will let you perform the repair?

A) In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify & Repair.
B) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.
C) Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.
D) Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X Recovery partition, select the hard disk, and click Repair Disk.

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