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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
C) It is a remote tool by which a BackEnd engineer can contact their customer.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

2. What are three services that Passport Advantage offers to IBM entitled customers?

A) downloads
B) order new hardware
C) on-site 24x7 support
D) software upgrades
E) licensing
F) immediate response to technical calls

3. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the taxonomy spreadsheet
B) the Lotus Notes FrontEnd Support teamroom
C) the Tivoli Support Platform matrix webpage
D) the IBM Software Support Lifecycle website

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) W9
B) R9
C) 39
D) 99

Solutions: