Get 2022 Updated Free Salesforce Experience-Cloud-Consultant Exam Questions and Answer
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NEW QUESTION 10
Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?
- A. Enable Allow External Creation'' in Digital Experience settings
- B. Configure Lead creation Leadon low Distribution inside PRM Workspace.
- C. Create a Lead Queue for Lead Distribution.
- D. Create a Lead Process for Lead Distribution
Answer: A,B,C
NEW QUESTION 11
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC's business processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?
- A. Lightning Bolt solutions
- B. Digital Experience framework
- C. Community Connect
- D. SDLC (Software Developer Life Cycle) for Experiences
Answer: B
NEW QUESTION 12
Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.
In what three ways can Salesforce Partnership Management (PRM) help DF?
Choose 3 answers
- A. Preventing channel conflict
- B. Automating partner onboarding process
- C. Helping partners manage their payments and file taxes
- D. Providing reports and dashboards access to partners
Answer: A,B,D
NEW QUESTION 13
Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
- A. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
- B. Ensure that the Account field is empty in the registration section.
- C. Ensure that the Contact field is empty in the registration section.
- D. Contact Sales customer Support to enable Person Accounts.
Answer: B,D
NEW QUESTION 14
What are two ways a question can be escalated to a case?
Choose 2 answers
- A. Manually by users commenting ''Escalate''
- B. Automatically via Case Assignment Rules
- C. Automatically via process Builder by meeting specified criteria
- D. Manually by a moderator selecting ''Escalate to Case'' in the Feed
Answer: C,D
NEW QUESTION 15
hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers
- A. Use a restrictive default profile to begin with.
- B. Assign a cloned standard site profile as the default for self-registration.
- C. Use the same profile for your self-service site and your partner portal.
- D. Assign the standard site profile as the default for self-registration.
- E. Create a separate profile for your self-service site and your partner portal.
Answer: A,B,E
NEW QUESTION 16
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Experience Tracker
- B. Community View
- C. Customer Insights
- D. Einstein Customer
Answer: C
NEW QUESTION 17
Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
- A. Components in the template header and footer sections cannot be assigned to an audience.
- B. Up to 2,000 audiences can be created.
- C. Domain criteria are not available in sandbox or Developer Edition orgs.
- D. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
- E. Record Type criteria cannot be assigned to a component.
Answer: A,C,E
NEW QUESTION 18
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. Any site users that require access to specific records have the proper Sharing Rule.
- B. All site users that require access to all records across all objects have the proper Sharing Set.
- C. All site users have the appropriate role assigned.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
Answer: B
NEW QUESTION 19
Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.
- A. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.
- B. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.
- C. Changing the Salesforce CDN overwrites LDS defaults.
- D. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.
Answer: D
NEW QUESTION 20
Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.
What should NTO consider when building the HR desk app?
- A. In order to leverage organizational structure, the HR help app must be created in the main org.
- B. HR user profile is only available in Employee Cloud with Employee permission set license.
- C. HR user profile is only available in Enterprise and Performance Editions with HR permission set license.
- D. In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.
Answer: A
NEW QUESTION 21
The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.
Which two settings need to be configured on the draft article before it is published?
Choose 2 answers
- A. Visible to Employee
- B. Visible to Partner
- C. Visible to Guest User
- D. Visible in Public Knowledge Base
Answer: B,C
NEW QUESTION 22
Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
- A. Edit the applicable user profile.
- B. Select a permission set for a given experience.
- C. Create a permission set.
- D. Select the profile for a given experience.
Answer: B,C
NEW QUESTION 23
Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.
Which three features should CK use to accomplish this goal?
- A. Featured Topic
- B. Navigation Tree
- C. Navigational Topics
- D. Content Topics
- E. Content Graph
Answer: A,C,D
NEW QUESTION 24
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list views for custom objects are not included as dependencies.
- B. Custom list views for standard objects are not included as dependencies.
- C. Custom list views for standard objects are included as dependencies.
- D. Custom list views for custom objects are included as dependencies.
Answer: B,D
NEW QUESTION 25
Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?
- A. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
- B. Assign a single screen to multi-step flow and give the guest user access via page layout.
- C. Convert multi-step flow into individual flows and give the guest user access to each flow separately.
- D. Save the flow with the "System Context Without Sharing-Access All Data" option.
Answer: B
NEW QUESTION 26
DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?
- A. Create a digital experience for agents and share the URL with employees.
- B. Create a digital experience for agents and an app for employees.
- C. Create a peer-to-peer forum for agents and share the URL with employees.
- D. Create a self-service community for agents and an app for employees.
Answer: B
NEW QUESTION 27
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal.
Which feature should UMS use to accomplish this?
- A. Developer Console
- B. Rich Content Editor
- C. CMS Connect
- D. Compact Header Properties
Answer: B
NEW QUESTION 28
Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?
- A. Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
- B. The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individual object to give Public Read Only access to Experience Cloud users.
- C. The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
- D. The external sharing model should be updated so that the Account object is private but the Contact object remains public only
Answer: B
NEW QUESTION 29
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
- A. User records are missing. Penal & Pep ore
- B. The portal role record has not been created.
- C. Contact records have not been created.
- D. The portal profile record has not been created.
Answer: B,C
NEW QUESTION 30
Ursa Major Solar would like the navigation menu in the customer portal to be vertical.
Which two options make this possible?
Choose 2 answers
- A. Download an app from AppExchange
- B. Fix the header's Position.
- C. Edit the default navigation
- D. Write custom code
Answer: A,D
NEW QUESTION 31
The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers
- A. Inactive and active members are assigned default reputation points.
- B. Customer portal members gain the ability to provide badges to other members.
- C. Default point system and set of reputation levels become available.
- D. Chatter influence is removed from the Contribution section on the Profile page.
Answer: C,D
NEW QUESTION 32
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- B. The Community manager for Europe does not have System Administrator privileges.
- C. The Experience Cloud site for Europe has more than a million users.
- D. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
Answer: D
NEW QUESTION 33
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possible issue here?
- A. The manager has been given the Manage Customer Users permission.
- B. The manager has been given the Manage External Users permission.
- C. The manager has been given the Manage User permission.
- D. The manager has been given the Manage Profiles and Permission Sets permission.
Answer: D
NEW QUESTION 34
Dreamscape Flowers needs to create a digital experience that meets the following requirements:
* It allows for collaboration between customer and partner users.
* Self-service for customer users is available.
* Partner users create or resolve cases for their customers and need to see case data on a dashboard.
* Partner users do not manage Leads, Opportunities, or Campaigns.
Which license type should a Salesforce Admin use for these partner users?
- A. Employee Community
- B. Customer Community
- C. Customer Community Plus
- D. Partner Community
Answer: C
NEW QUESTION 35
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