EXIN : ITSM20F Questions & Answers
Updated: May 27, 2026
No. of Questions: 78 Questions & Answers with Testing Engine
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
1. What does the term "Integrity" mean in the context of Information Security Management?
A) Protecting the information against unauthorized use
B) Monitoring the access to information
C) Screening the support staff on their loyalty to the IT organization
D) The accuracy, completeness and correctness of the information
2. The success and failure of Releases shall be measured. What is included in these measurements?
A) The Release dates
B) The Request for Change (RFC)
C) The frequency and types of Releases
D) The Incidents related to a Release in the period following a Release
3. When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
A) IT Service Continuity Management
B) Capacity Management Financial
C) Availability Management
D) Management for IT Services
4. The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.
What is this advice an example of?
A) Workaround
B) Request for Change
C) Known Error
D) Problem
5. What is required to be in place for emergency changes?
A) Service Continuity Plans
B) policies and procedures
C) Capacity plans
D) Controlled Acceptance Test environment
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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