EXIN : ITIL Deutsch Questions & Answers
Updated: Jun 01, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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ITIL Deutsch Practice Q&A's
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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Identifizieren Sie das fehlende Wort in den folgenden Sätzen.
Ein Service ist ein Mittel zur gemeinsamen Wertschöpfung, indem er die von den Kunden gewünschten Leistungen ermöglicht, ohne dass der Kunde bestimmte Kosten und Risiken tragen muss.
A) Garantie
B) Dienstprogramm
C) Ergebnisse
D) Ausgänge
2. Welche Vorgehensweise wäre bei der Bewertung des Risikos für Dienstleistungen am WICHTIGSTEN, wenn ein Lieferant den Vertrag ändert, den er der Organisation anbietet?
A) Serviceanforderungsverwaltung
B) Aktivierung ändern
C) Vorfallmanagement
D) Service-Level-Management
3. Was ist der Grund für die Verwendung eines ausgewogenen Bündels von Servicemetriken?
A) Es erleichtert die automatische Erfassung von Metriken
B) Es reduziert die Anzahl der zu erfassenden Metriken
C) Es meldet jedes Serviceelement separat
D) Es bietet eine ergebnisorientierte Sicht auf die Dienste
4. Wie kann ein Servicekonsument zur Reduzierung von NSK beitragen?
A) Indem Sie sicherstellen, dass die Ressourcen des Dienstanbieters richtig konfiguriert sind
B) Durch die Verwaltung des detaillierten Risikoniveaus im Auftrag des Dienstanbieters
C) Indem Sie Ihre eigenen Anforderungen an den Service vollständig verstehen
D) Durch anforderungsgerechte Erbringung der Leistung
5. Was beschreibt eine „Änderungsbehörde“?
A) Eine Person, die eine Änderung genehmigt
B) Ein Modell, mit dem bestimmt wird, wer eine Änderung bewertet
C) Ein Tool, das bei der Planung von Änderungen hilft
D) Eine Möglichkeit, die menschlichen Aspekte des Wandels zu bewältigen
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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