Genesys : GE0-702 Questions & Answers
Updated: Aug 19, 2026
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Certification Topics of Genesys GE0-702 Exam
The topics of the Genesys GE0-702 exam are as follows:
- Customer Interaction 80%
- Planning and Organizing Time 45%
- Building a Work Pipeline 20%
- Enterprise Processes 20%
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Hardware installation is a condition that has a positive effect on the system. Alarm and warning conditions are a condition that has a positive effect on the system. Trunking port indicates that the data packet was received in error and was not sent to the correct host. Measure cumulative traffic is a condition that has a positive effect on the system. Ports are hardware devices that are used to connect computers to other computers on a network. Data packets are transmitted on the physical medium during the interaction of data between two entities on the network. Measure traffic in slow start is a condition that has a positive effect on the system. Poll are software activities that check the status of the system by querying the database. The number of data packets that are used to communicate with a network. Health conditions are a condition that has a negative effect on the system. Safety is a condition that has a positive effect on the system. Instruction that are jobs that are performed by the computer.
Genesys GE0-702 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Integration | 15% | - Database and third-party system integration - Configuration Server objects - Security and access control |
| Inbound Voice Solution Architecture | 25% | - SIP Server and Media Server configuration - Genesys Framework and components - Interaction Server setup |
| IVR & VoiceXML Implementation | 20% | - VoiceXML 2.1/3.0 integration - GVP (Genesys Voice Platform) deployment - Call treatment and prompts |
| Routing Strategy Development | 30% | - Queue and agent selection rules - Inbound call flow logic - Universal Routing design |
| Troubleshooting & Optimization | 10% | - Performance tuning - Common issue resolution - Logging and monitoring tools |
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