Genesys : GE0-601 Questions & Answers
Updated: Aug 23, 2026
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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
The Interaction Center Certified Engineer(ICCE) certification includes the following topics:
Administering the CIC System
- Overview of Client Templates
- Overview of Interaction Center Business Manager
- Introduction to ACD Tools
- Basics of Interaction Reporter
- Basics of Interaction Supervisor
- Identify the components of the Interaction Administrator interface
- Identify key configuration elements at the Default User, Role, Workgroup, and User level
- Introduction to PureConnect Application Suite
- Configuring Stations
- Managed IP Phone Network Provisioning
- Configuring Client Button and Queue Columns
- Managed IP Phone Configuration and Templates
- Configuring ACD
- Using Response Management Libraries
- Security and Compliance Enhancements
- Workgroups ACD Skills
- Understand the configuration options available for ACD/Skills-Based routing
- Status Messages, Account Codes, and Wrap-up Codes
- Managing Licenses
Configuring Call Flows
- Email Operations
- Queue Operations
- Standard Inbound Operations
- Email Schedules
- Email Profiles
- Manage Voice Prompts
- Overview of Custom Profiles
- Overview of Default Schedule
- Create and configure operations that comprise an Interaction Attendant menu
- Overview of Default Profile
- Default Auto Attendant set of menus and operations
- Structure of a Node
- Overview of Interaction Attendant user interface
- Publish, import, and export a new Interaction Attendant configuration
- Recognize and use the files and storage structure used by the Interaction Attendant
- Schedule Configuration
Interaction Center Certified Engineer (ICCE) Bootcamp
- New License Generation
- IC Licensing Overview
- Site Information
- Interaction Center Architecture
- DHCP
- Configuring IC Switchover Process
- Configure Line Groups
- License Management and Allocation
- Database Server
- Directory Server
- SIP Proxy
- Codecs
- Running Setup Assistant
- Post Installation Configuration
- Configure SIP addresses
- Configure Regionalization
- SIP Line Configuration
- IC System Manager
- Dial Plan
- Understanding Lines and Groups
- Interaction Center Platform Overview
- Interactive Update Provider Overview
- WireShark Analyzer
- Reporting Tables
- Interaction Subsystems
- IC Survey File
- Installing IC and Interaction Media Server
- Using Interactive Update Client
- DID/DNIS Routing
- Configure Interaction Media Server
- Interaction Center Security Methods
- SIP Station Configuration
- Log Retrieval Assistant
- Gateways Overview
- DNS Server
- Log Viewer
- TroubleShooting
- Licensing Users and Stations
How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Introduction
Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, California. Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.
For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experience. Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.
Genesys GE0-601 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Contact Flows | - Architect flows configuration - Inbound and outbound routing logic - Skills-based and data-driven routing |
| Reporting and Analytics | - Performance dashboards - Interaction and queue analytics |
| Administration and Configuration | - Queues, divisions, and permissions - User and role management |
| Integrations and APIs | - API fundamentals and authentication - CRM and third-party integrations |
| Genesys Cloud Architecture and Core Concepts | - Core components and services - Multi-tenant cloud fundamentals - Platform architecture overview |
| Troubleshooting and Best Practices | - Contact flow debugging - System monitoring and issue resolution |
| Digital Channels and Omnichannel Handling | - Email, chat, and messaging channels - Workgroup and queue management |
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