EXIN : ITIL Deutsch Questions & Answers
Last Updated: Jul 29, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Practices - Guiding principles - Governance - Continual improvement - Service value chain |
| Guiding Principles | 18% | - Start where you are - Focus on value - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate |
| Four Dimensions of Service Management | 18% | - Organizations and people - Information and technology - Value streams and processes - Partners and suppliers |
| ITIL Management Practices | 17% | - Technical management practices
|
| Service Value Chain Activities | 15% | - Obtain/build - Engage - Plan - Design and transition - Deliver and support - Improve |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welches Leitprinzip empfiehlt, den aktuellen Zustand zu bewerten und zu entscheiden, was wiederverwendet werden kann?
A) Beginnen Sie dort, wo Sie sind
B) Zusammenarbeiten und Sichtbarkeit fördern
C) Fokus auf Wert
D) Iterativer Fortschritt mit Feedback
2. Welche Vorgehensweise erleichtert die operative Kommunikation zwischen der Service-Provider-Organisation und den Benutzern in der Service-Consumer-Organisation ?
A) Beziehungsmanagement
B) Servicedesk
C) Service-Level-Management
D) Überwachung und Ereignisverwaltung
3. Welcher Begriff bezieht sich auf Service-Levels, die auf die Bedürfnisse der Service-Konsumenten abgestimmt sind?
A) Garantie
B) Kosten
C) Dienstprogramm
D) Serviceverwaltung
4. Welche Aktivität in der Wertschöpfungskette stellt sicher, dass die fortlaufende Serviceaktivität den Erwartungen der Benutzer entspricht?
A) Liefern und unterstützen
B) Einbinden
C) Plan
D) Erhalten/Erstellen
5. Welche ZWEI Aussagen zur Praxis des „Service Request Managements“ sind RICHTIG?
1. Serviceanfragen sind Teil der normalen Servicebereitstellung
2. Beschwerden können als Serviceanfragen bearbeitet werden
3. Serviceanfragen resultieren aus einem Servicefehler
4. Normale Änderungen sollten als Serviceanfragen behandelt werden
A) 1 und 4
B) 1 und 2
C) 3 und 4
D) 2 und 3
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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