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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?

A) Next Business Day Onsite and Installation
B) Accidental Damage Protection and Next Business Day Onsite Services
C) Accidental Damage Protection and Defective Media Retention
D) Configuration Services and Defective Media Retention

2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 55%
B) <10%
C) 90%
D) 22%

3. Which statement is true about customer challenges relating to productivity?

A) Business leaders define productivity as their IT department's number one priority.
B) 90% of business leaders define distractions as IT's #1 challenge.
C) IT spends most of its time reacting to data breaches.
D) People who work remotely are half as productive as people who work in an office.

4. A customer states that the standard base warranty is sufficient. How should you respond?

A) The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
B) With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C) 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
D) The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

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