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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers

A) Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart.
B) Put all leads from the abandoned carts in a queue.
C) Createan opportunity when a customer clicks a cross-sell or upsell email link.
D) Stop creating leads in Sales Cloud for abandoned carts.
E) Set up lead nurturing with Marketing Cloud and automate emails through journeys.

2. Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

A) Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
B) Assess the level of data quality and test new features with a subset of users in production before enabling all users.
C) Assess the level of technical debt and test new featuresin a sandbox before enabling in production.
D) Assess the level of data quality and test new features with a pilot before enabling for all users.

3. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) Do partners need to do complex configurations or create their special pricing?
B) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
C) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
D) What do we need to invest in order to build the channel and where does that investment come from?

4. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, B2B Commerce, and Partner Relationship Management
B) Sales Cloud, Partner Relationship Management, and Einstein
C) Sales Cloud, Service Cloud, and Partner Relationship Management
D) Sales Cloud, B2B Commerce, and Customer Community

5. A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

A) Global case management across lines of business
B) Access to shared lines of business data
C) Simple security architecture across lines of business
D) Collaboration between lines of business

Solutions: