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Candidates for this exam set up and use the application functionality in Dynamics 365 Commerce and provide support for the application.
Candidates have a strong understanding of unified commerce business operations. They may have experience configuring, deploying, and maintaining Dynamics 365 Commerce.
Part of the requirements for: Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
The Microsoft MB-340 exam objectives are
Provide business analysis to understand how Microsoft Dynamics 365 can be used to improve customer experience, reduce costs, and optimize profit.
Provide input on business processes and data requirements related to the implementation of Dynamics 365.
Design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Partner with other technology specialists in a team environment to define and implement solutions using Dynamics 365 for Customer Engagement scenarios.
Partner with other technology specialists in a team environment to design solutions based on best practices that are specifically tailored to the customer industry, type of business, and processes required by the customer organization.
Develop solutions for customers using knowledge of various technologies such as Microsoft Dynamics 365 for Customer Engagement, Power Platform, Excel Services, Azure SQL Database, Azure SQL Data Warehouse, Azure Machine Learning Services, Azure Functions, Mobile Services for Visual Studio Team Services (VSTS), SharePoint Online and OneDrive for Business (formerly known as SkyDrive Pro).
Build solutions that utilize data from multiple sources including internal databases within the company's existing systems; external public databases; internal and external private databases
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Set up order fulfillment and distributed order management - Manage retail workers, address books, and notifications - Configure payment methods, gift cards, and charge codes - Configure organizational hierarchies and shared parameters |
| Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Configure e-commerce site channels and navigation - Set up product publishing and online merchandising - Manage online checkout, payments, and shipping - Implement customer self-service and account features |
| Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Create and configure call center channels - Process call center orders and inquiries - Set up product catalogs and scripts - Configure fraud detection rules and order holds - Manage continuity orders and installment billing |
| Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Configure customer affiliations and groups - Configure product hierarchy, attributes, and assortments |
| Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Set up POS functionality, profiles, and permissions - Configure retail stores, registers, and devices - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility - Define return policies and transaction processing |
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