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1. Welche der folgenden Hauptziele hat das Incident Management?
1.So erkennen Sie automatisch Ereignisse, die sich auf den Service auswirken
2.Um den normalen Servicebetrieb so schnell wie möglich wiederherzustellen
3. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb
A) Alle oben genannten
B) nur 2 und 3
C) nur 1 und 3
D) nur 1 und 2
2. Welche der folgenden Availability Management-Aktivitäten werden als proaktiv und nicht als reaktiv eingestuft?
1. Überwachung der Systemverfügbarkeit
2. Designing Verfügbarkeit in eine vorgeschlagene Lösung
A) Beides
B) 1 nur
C) Keine der oben genannten
D) 2 nur
3. Das Verständnis, was zu messen ist und warum es gemessen wird, trägt maßgeblich zu welchem Teil des Service Lifecycle bei?
A) Servicestrategie
B) Kontinuierliche Serviceverbesserung
C) Service Design
D) Servicebetrieb
4. Welcher Prozess ist dafür verantwortlich, wiederkehrende Ereignisse zu eliminieren und die Auswirkungen von Ereignissen zu minimieren, die nicht verhindert werden können?
A) Problem Management
B) Ereignisverwaltung
C) Änderungsmanagement
D) Service Level Management
5. Warum sind öffentliche Frameworks und Standards (wie ITIL) im Vergleich zu proprietärem Wissen attraktiv?
A) Es ist schwierig, proprietäres Wissen zu übernehmen, zu replizieren oder zu übertragen, da es häufig nicht dokumentiert ist
B) Das proprietäre Wissen wurde in einer Vielzahl von Umgebungen getestet
C) Öffentliche Standards sind immer billiger anzuwenden
D) Öffentliche Frameworks sind vorschreibend und geben genau an, was zu tun ist
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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