EXIN : ITIL-F Questions & Answers

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What is defined as "any change of state that has significance for the management of an IT service"?

A. An incident
B. A problem
C. A request for change
D. An event

Question 2

Can service operation improve efficiency in the business operation by automating common routines?

A. No, automating common routines improves effectiveness but not efficiency
B. Yes, through automating common routines, more productive work can be carried out
C. No, automating common routines only results in preventing common problems
D. Yes, through automating common routines and introducing the service knowledge management System (SKMS)

Question 3

Which one of the following is NOT an aim of the change management process?

A. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
B. To ensure that changes are recorded and evaluated
C. To ensure the impact of changes are understood
D. To deliver and manage IT services at agreed levels to business users

Question 4

Which of the following is NOT an objective of service transition?

A. To provide quality knowledge and information about services and service assets
B. To ensure that a service can be managed, operated and supported
C. To plan and manage the capacity and resource requirements to manage a release
D. To provide training and certification in project management

Question 5

What is the CORRECT definition of service management?

A. A set of specialised assets for transitioning services into the live operational environment
B. A group of events that meet the demand from customers for services that they receive
C. A set of specialised organisational capabilities for delivering value to customers in the form of services
D. A group of people that manages services to fulfil the needs of users and customers

Solutions: