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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operations | 19% | - Operational Readiness Review (ORR) - Service roles and application deployments - High availability, backup, and data recovery - Storage replication and failure domains |
| Topic 2: Observability Topics | 18% | - Benefits and methods of monitoring and observability - Automated application monitoring and logging - Metrics, traces, and alert tools |
| Topic 3: Deployments | 9% | - Continuous integration, delivery, deployment - Zero-downtime deployment models - Infrastructure as Code with Schematics |
| Topic 4: Incident Management and Post-Incident Reviews | 12% | - Problem management and root cause analysis - Key incident management tenets and toolchain - Post-incident review concepts |
| Topic 5: Troubleshooting and Runbooks | 19% | - Troubleshooting VSIs, VMware, and Internet services - Block storage troubleshooting - Troubleshooting role and techniques - IBM Cloud Code Engine basics |
| Topic 6: SRE Fundamentals and Terminology | 15% | - Define key SRE responsibilities and principles - Four golden signals and troubleshooting basics - Foundational reliability and resiliency techniques - Compare SLOs, SLIs, and SLAs - Monitoring types and techniques |
| Topic 7: Security on IBM Cloud | 8% | - Security issue recognition and response - SRE role in security monitoring - User security policies and SIEM |
1. How do service management processes relate to each other?
A) Incident Management depends on Problem Management
B) Change Management depends on Incident Management
C) Incident Management and Problem Management are independent of each other
D) Problem Management depends on Change Management
2. What are common availability impacts on a system? (Select all that apply)
A) Scalability issues due to limited resources
B) Data loss due to hardware failure
C) Slow response time due to high traffic
D) Downtime due to software updates
3. Which of the following is a characteristic of IBM Cloud Code Engine?
A) It abstracts away infrastructure management for serverless applications
B) It only supports applications in a specific region of the IBM Cloud
C) It is limited to a specific programming language for applications
D) It requires manual scaling of applications based on traffic demands
4. What are troubleshooting techniques for IBM Cloud VSIs and IBM Cloud VMware? (Select all that apply)
A) Checking virtual network configurations
B) Virtual machine resizing
C) Analyzing container logs
D) Running diagnostic scripts
5. When troubleshooting Linux OS on IBM Cloud using Bare Metal server with block storage, which command would be used?
A) systemctl
B) iscsiadm
C) mpathconf
D) multipath
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B,C,D | Question # 3 Answer: A | Question # 4 Answer: A,B,D | Question # 5 Answer: C |
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