BlackBerry : BCP-240 Questions & Answers
Last Updated: Aug 26, 2026
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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 Architecture and Platform Overview | - Security model overview - Device hardware and software components - BlackBerry 10 OS fundamentals |
| Security and Troubleshooting | - Device encryption and security features - Application permissions and sandboxing - Common device and service issues resolution |
| BlackBerry Enterprise Service (BES10) Integration | - Device enrollment and management - BES10 architecture and components - Policy and compliance management |
| Device Setup and Configuration | - Initial device activation and setup - Network and connectivity configuration - User profile and account configuration |
| Messaging and Communication Services | - Email setup and synchronization - BlackBerry Hub configuration - Messaging troubleshooting |
BlackBerry 10 Support Specialist Sample Questions:
1. Which service in Windows Server 2008 is used to handle certificate enrollment requests on behalf of the BlackBerry Device Service (BDS)?
A) Microsoft Certificate Authority Service (MCAS)
B) Certificate Enrollment Handling Service (CEHS)
C) Network Device Enrollment Service (NDES)
D) Windows Certificate Service (WCS)
2. Where can saved VPN Profiles be located on the BlackBerry Smartphone?
A) Options, Security. VPN
B) Settings. Network Settings. VPN
C) Settings. VPN
D) Options. Wi-Fi. VPN
3. Where on the BlackBerry should an end user be directed to learn the different swipe gestures?
A) The Hub
B) Language and Input in Device Settings
C) About Menu in Device Settings
D) Learn How Menu items in Setup
4. Direct access to demos of the swipe gestures can be done through which one of the following?
A) Settings
B) Options
C) Setup
D) Help
5. A customer calls in for support on a misbehaving application. It must be determined if support is given or needs to be directed to the publisher or developer. Which class of applications is supported by BlackBerry directly?
A) Any application that was purchased in App World, preloaded by the carrier or included as part of the OS, will qualify for support by BlackBerry.
B) There is no support for any application by BlackBerry. All support requests will be directed to the developers.
C) Only applications preloaded by the carrier or included as part of the OS will quality for support by BlackBerry.
D) Applications provided by BlackBerry as part of the OS load will be supported. These will include core and 2nd party applications.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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