Salesforce : NP-Con-101 Questions & Answers

Updated: Oct 12, 2026

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Salesforce NP-Con-101 Exam Syllabus Topics:

SectionWeightObjectives
Analytics5%- Reporting and Insights
  • 1. Salesforce reporting for nonprofits
    • 2. Campaign tracking and engagement measurement
      Integration and Data Management15%- Data Handling
      • 1. Data import and migration strategies
        • 2. Data quality and deduplication concepts
          Domain Expertise20%- Nonprofit Solution Identification
          • 1. Marketing and engagement solutions
            • 2. Trailhead, AppExchange, and Community resources
              • 3. Fundraising and donor management solutions
                • 4. Program and volunteer management solutions
                  Solution Design20%- Architecture Design
                  • 1. Design scalable nonprofit data models
                    • 2. Align solutions to nonprofit business requirements
                      Implementation Strategies and Best Practices- Project Delivery
                      • 1. Consulting best practices for nonprofit implementations
                        • 2. Risk identification and mitigation
                          - NPSP Configuration and Setup
                          • 1. Install and configure Nonprofit Success Pack
                            • 2. Household Account Model implementation

                              Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

                              Question #1

                              A user has reported an error when trying to merge two contacts using NPSP Contact Merge tab.
                              Which two issues are the likely cause of the problem?
                              Choose 2 answers

                              • A. The NPSP Duplicate Rule was set to Warn instead of auto-merge.
                              • B. The user needs to have delete access to the contacts being merged.
                              • C. The contacts must be in the same household to merge.
                              • D. A unique external Id was kept from the non-master contact.
                              Reveal Solution  Discussion  0

                              Correct Answer: B,D  🗳️

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                              Question #2

                              A nonprofit admin needs to import lists of Contacts into Salesforce Campaigns regularly from CSV files using the NPSP Data Import too\.
                              What should the consultant consider when setting up this process for the nonprofit?
                              Choose 2 answers

                              • A. NPSP Data Import will automatically create the Campaign Member with the default Member Status.
                              • B. Existing Campaigns are matched by exact Name.
                              • C. Respect Duplicate Matching Rules' should be checked in NPSP Settings.
                              • D. NPSP Data Import Dry Run will validate Campaign Member Status.
                              Reveal Solution  Discussion  0

                              Correct Answer: A,B  🗳️

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                              Question #3

                              A development associate received a corporate matching gift that the original donor did not indicate was to be matched.
                              Which solution should the consultant recommend?

                              • A. Create a Lightning quick action declaratively.
                              • B. Create a Contact lookup field on the Opportunity object.
                              • C. Select Find Matched Gifts and click on the Find More Gifts button.
                              • D. Select Manage Soft Credits and change the Role for the donor.
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

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                              Question #4

                              A nonprofit organization has a large number of duplicate contacts the consultant needs to clean up. What should the consultant recommend to handle duplicate clean up in bulk?

                              • A. Salesforce Data Loader
                              • B. Salesforce Duplicate Management
                              • C. NPSP Contact Merge
                              • D. Third party app from the AppExhange
                              Reveal Solution  Discussion  0

                              Correct Answer: D  🗳️

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                              Question #5

                              A nonprofit wants to record which services are provided to families. The nonprofit just installed the Program Management Module.
                              How should the consultant configure the Program Management Module?

                              • A. Create a Program Engagement record and select the head of each family's household for the Contact.
                              • B. Create a Program Engagement record and select each family's Household Account.
                              • C. Create a Program Cohort record for each family and select the Program on the record.
                              • D. Create a Program Cohort record for each family and select the cohort on the Program Engagement record.
                              Reveal Solution  Discussion  0

                              Correct Answer: A  🗳️

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