Avaya : 33160X Questions & Answers
Updated: Oct 23, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workforce Engagement Solution Overview | - Solution Components
|
| Topic 2: System Architecture and Installation | - Platform Requirements
|
| Topic 3: Maintenance and Support | - Support Operations
|
| Topic 4: Monitoring and Troubleshooting | - System Monitoring
|
| Topic 5: Configuration and Administration | - System Configuration
|
Avaya Workforce Engagement Support Certified Sample Questions:
During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
- A. Site servers
- B. Servers role
- C. Security settings
- D. Enterprise Settings
Correct Answer: B 🗳️
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Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?
- A. Capture Status
- B. Status SummaryThresholds
- C. Configuration Checker
- D. Recorder Status Summary
Correct Answer: D 🗳️
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A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. Two step upgrade process, to V15.1 first, then to R20.x
- B. Side-by side upgrade to R20.x in Windows 2016
- C. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
- D. Side-by side or hardware reuse migration to R20.x
Correct Answer: A 🗳️
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Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The Audit viewer
- B. The alarm status
- C. The installer log
- D. The user log
Correct Answer: A 🗳️
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Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Coaching
- B. Wfm
- C. Interactions
- D. eLearning
Correct Answer: C 🗳️
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