Peoplecert : ITILFNDv5 Questions & Answers
Last Updated: Jul 27, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: The Four Dimensions of Service Management | 13-17% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Topic 2: ITIL Guiding Principles | 15-19% | - Focus on value - Optimize and automate - Keep it simple and practical - Progress iteratively with feedback - Think and work holistically - Start where you are - Collaborate and promote visibility |
| Topic 3: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
| Topic 4: ITIL Practices | 34-38% | - General management practices - Technical management practices - Service management practices |
| Topic 5: ITIL Service Management Framework | 2-4% | - ITIL service value system (SVS) - The four dimensions of service management - ITIL guiding principles |
| Topic 6: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which activity focuses on securing and allocating necessary resources efficiently?
A) Build
B) Discover
C) Deliver
D) Acquire
2. Which role authorizes budget for a service in a service relationship?
A) Product vendor
B) Sponsor
C) User
D) Customer
3. Which activity has the primary responsibility for maintaining and monitoring digital products and supporting systems?
A) Support
B) Deliver
C) Operate
D) Transition
4. What refers to a detailed document outlining the requirements and characteristics of a product?
A) Change request
B) Service request
C) Product specification
D) Product prototype
5. A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
A) Focus on value
B) Progress iteratively with feedback
C) Keep it simple and practical
D) Collaborate and promote visibility
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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