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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Select all the sections for the standard profile page. (Choose five.)

A) Languages
B) Contact Information
C) Relationships
D) General
E) Skills & Certifications
F) HR
G) Contact

2. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Create a pool of extensions.
C) Assign the extension to the user's phone.
D) Buy the extension number from the carrier.

3. Instant messaging costs are significantly less than long-distance phone conversations.

A) True
B) False

4. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 4
C) 3
D) 2

5. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 4
C) 3
D) 2

Solutions: