CompTIA : 220-1002 Questions & Answers

Last Updated: Jul 30, 2026

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CompTIA 220-1002 Practice Q&A's

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Operational Procedures

Operational procedures include a wide range of subtopics that are extracted from the following knowledge areas:

  • The adoption of the right communication skills and professionalism.
  • The processes involved in addressing privacy, prohibited activity, policy, and licensing concepts;
  • The implementation of basic change management best practices;
  • Remote access technologies;
  • Disaster recovery and prevention techniques;
  • Basic scripting concepts;
  • Environmental impacts and the right controls;
  • Comparing and contrasting IT best practices relating to documentation types;
  • Basic safety procedures;

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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220-1002 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 220-1002 exam dumps will include the following topics:

  • Software Troubleshooting 26%
  • Operating Systems 27%
  • Operational Procedures 23%
  • Security 24%

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CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Security24%- Implement SOHO network security
- Data destruction and disposal
- Secure mobile devices
- Detect, remove, and prevent malware
- Configure authentication and access control
- Summarize security best practices
Software Troubleshooting26%- Resolve security-related software issues
- Use troubleshooting methodologies
- Troubleshoot mobile OS and apps
- Diagnose application problems
- Troubleshoot Windows OS issues
Operating Systems27%- Install and configure Windows OS
- Compare and contrast OS types and purposes
- Use Windows tools and command-line utilities
- Configure macOS, Linux, iOS, and Android
- Set up and support client applications
- Manage storage, file systems, and drivers
Operational Procedures23%- Safety procedures and environmental controls
- Licensing, privacy, and policy compliance
- Disaster recovery and backup
- Professionalism and communication
- Change management and documentation
- Basic scripting and remote access
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