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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is a key FIRST step for a patient experience professional in implementing a patient and family advisory council?

A) Meeting with current volunteers to gather ideas
B) Inviting community members to join
C) Assembling written training materials
D) Working with leadership and staff to get buy-in

2. Which is a central role for an effective facilitator?

A) Encourages the group to focus on outcomes
B) Creates and sustains a participatory environment
C) Guides the discussion to avoid conflict among participants
D) Identifies the most useful suggestions from the group

3. Which of the following BEST describes four core concepts of patient- and family-centered care?

A) Patient engagement, family support, relationship-based care, and efficiency
B) Safe care, high quality care, optimal experience/satisfaction, and value
C) Patient experience, population health, cost reduction, and employee engagement
D) Dignity and respect, information sharing, collaboration, and participation

4. Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?

A) " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. We are going to take good care of you. "
B) " Good afternoon, Mrs. S. I ' m Dr. Jones. What brings you in today? "
C) " Good afternoon, Mrs. S. I ' m not quite sure how to pronounce your last name. I ' m Dr. Jones, an emergency medicine doctor here at this hospital. Why are you visiting the emergency department today? "
D) " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. "

5. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Wait time
B) Staff-to-patient ratio
C) Staff turnover
D) Access to care

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