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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkReque$tID=ContextStoreID and ContactlD=UClD
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkRequestID=RouteRequestID=ContactID

2. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A) UAC and Omnichannel DB
B) UAC, Agent Workspaces and Omnichannel
C) UAC, Email Snap-In and Omnichannel DB
D) UCM Spaces, UAC, and Agent Workspaces

3. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Match the correct CSC user password In AES and CSC service.
C) Change the CSC user password in AES server and reboot AES.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

4. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Communication Manager
B) Avaya Aura Application Enablement Services
C) Avaya Aura Session Manager
D) Avaya Aura Experience Portal IVR Application

5. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require UAC authorization while logging in.
C) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D) Avaya Oceana Workspaces relies on CM for authentication and authorization.

Solutions: