Salesforce : Plat-UX-102 Questions & Answers
Updated: Jul 14, 2026
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Salesforce Certified Platform Strategy Designer Sample Questions:
1. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.
Which option reflects the format of the design challenge statement"?
A) How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls.
B) Unify platforms and centralize support operations to save customers time and reduce business costs.
C) As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
2. Cloud Kicks' strategy designer is writing a challenge statement to inspire team ideation.
What should they avoid in the challenge statement?
A) implying solutions to the challenge
B) Focusing on the root cause of current issues
C) Basing the statement on a problem identified in research
3. A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear.
Which approach should validate the market for this concept?
A) Gather an team to ideas and craft that stretch the 's current
B) Recruit target users to test price points at which they would be willing to purchase the app.
C) Meat with developers to estimate the effort required to deliver the proposed experience.
4. A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition.
Which approach should the designer focus on?
A) Create a clickable high fidelity prototype to assess feasibility and perform user research on
B) Make a presentation on design best practices and have industry experts speak on new market
C) Restate business goals and show how design could be used to de-risk exploration of this
5. Cloud Kicks wants to launch a campaign that rewards customer behavior by giving away free merchandise, which key business criteria should be ensured?
A) Desirability
B) Feasibility
C) Viability
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: C |
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