Avaya : 72201X Questions & Answers
Updated: Jul 17, 2026
No. of Questions: 96 Questions & Answers with Testing Engine
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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 2: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 3: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 4: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 5: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?
A) display interchangestatus
B) display reset 4 all
C) display initcauses
D) display server-status all
E) display restart all
2. In which five states can an Avaya Aura System Manager (SMGR) Alarm exist? (Choose five.)
A) Pending
B) Raised
C) Resolved
D) Closed
E) Ignored
F) Cleared
G) Acknowledged
H) Active
3. You are configuring Shared Bandwidth Management for Call Admission Control (CAC) between Communication Manager (CM) and Session Manager (SM).
Which three tasks must you perform to achieve this? (Choose three.)
A) Create Network Region Groups (NRG) in Communication Manager
B) Configure SIP authentication between CM and SM
C) Create Locations in Session Manager
D) Create a Bandwidth Share Group in SM
E) Match the Network Region used for the SIP users with the Domain in SM
F) Specify the shared bandwidth limit on the Communication Manager (SIP) Entity screen
4. Which two methods are used to obtain Avaya Aura Communication Manager (CM) software version information? (Choose two.)
A) In CM SMI, navigate to Administration > Server Maintenance > Server > Software Version.
B) In Linux, issue the software version show.command.
C) In Avaya Aura System Manager (SMGR), navigate to Services > Inventory > Managed Elements.
D) In CM SAT, issue the list software version. command.
E) In CM SAT, issue the display software version. command.
F) In Linux, issue the swversion. command.
5. Which statement describes the steps to save the traceSM log file?
A) While traceSM is running, type 'w' and a filename; the file is written to the /tmp directory.
B) Execute traceSM -w <filename>.
C) Export all logs from the Avaya Aura System Manager (SMGR) log viewer.
D) Use the Linux command cp traceSMlog <filename>
E) While traceSM is running, type 'w' and a filename; the file is written to the user's current directory.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C,F,G,H | Question # 3 Answer: A,C,D | Question # 4 Answer: A,F | Question # 5 Answer: E |
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